🇮🇳 Official Headquarters & Operations Desk

How Can We Help You Today?

Whether you are a seeker with a question, an expert applying for verification, or a partner seeking institutional collaboration, our dedicated teams are ready to support you.

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Seeker Support
Assistance with live chat, voice calls, wallet recharges, dropped connections, and refunds.
[email protected]
Average SLA: < 4 Hours
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Expert Relations
Practitioner onboarding, council ID verification, tariff customization, and bank payout support.
[email protected]
Mon–Sat, 9:00 AM – 7:00 PM IST
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Corporate HQ
Infrablue Materials Technology Private Limited
Level 7, DLF Centre, Sansad Marg, Connaught Place, New Delhi 110001
+91 11 4982 5000
CIN: U72900DL2026PTC109842
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Legal & Compliance
Regulatory compliance, law enforcement notices, and platform policy inquiries.
[email protected]
Grievance Officer: [email protected]
Standard Review: 3–5 Business Days

Submit an Online Support Ticket

Your inquiry is logged directly into our central Mission Control support desk with automated SLA tracking.

Service Level Agreements (SLAs)
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Live Call Dropped?
If a call disconnects prematurely due to carrier packet drop, our automated mediation desk re-evaluates the timer and reverses any erroneous seconds.
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Response Time:
92% of tickets are acknowledged and assigned to a specialist within 60 minutes during active operating hours.
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Wallet Balance Inquiries:
Direct debit reversals to bank accounts are processed in 5–7 working days under RBI guidelines.
Statutory Working Hours
• Monday – Saturday: 09:00 AM – 08:00 PM IST
• Sunday & National Holidays: Emergency Call Monitoring Desk Only
• Technical Server Telemetry: 24/7 Monitored